Delivery Policy
At Lunar Connect, we are dedicated to providing a prompt and reliable service. Our partner, UK Mail, helps us fulfil this ambition. Any online order placed before 1pm Monday to Thursday (Friday, its 4.00pm) is handled within minutes by our experienced personnel. Our stock management system helps us to maintain efficiency, and our carrier collects from us throughout each day to ensure we meet our pledged delivery times.
Order Monday to Thursday before 1pm for Next Day Delivery*
Order by 1.00pm Friday for delivery on Monday*
Order between 4.00pm Friday and Midnight Sunday for delivery on Tuesday*
*Subject to availability and delivery zone.
*With the exception of Bank Holiday weekends
*Free delivery is available on orders on all orders over £100 + VAT.
**Exclusions Apply
Stocked items are normally delivered the next working day (Monday-Friday), typical delivery for non-stocked items takes 3-5 days, subject to availability. Once your order has been registered, the expected delivery time will be confirmed.
Delivery Schedule & Charges Inc. VAT
We offer Free Delivery on Light Fittings* to the UK and Republic of Ireland. This covers the majority of our products but for the few remaining products, e.g. light bulbs, batteries etc. please see below for our delivery charges.
* Exclusions Apply
Delivery Charge £7.99 or Free for Orders Over £100 + VAT or £14.99 if your order includes 2M lengths of channel.
Transit Times
Next Working Day Most of Mainland UK (for online orders placed before 4pm Monday to Thursday)
Longer Transit Time Zones:
2-3 Working Days
Northern Ireland, Isle of Man and the following postcodes: AB31 to AB38, AB41 to AB56, FK18 to FK21, HS1 to HS9, IV1 to IV32, IV36, IV40 to IV49, IV51 to IV56, IV63, KA27 to KA28, KW1 to KW17, PA20 to PA49, PA60 to PA78, PA80 to PA88, PH1, PH5 to PH10, PH15 to PH26, PH30 to PH44, PH49 to PH50, ZE1 to ZE3
3-4 Working Days
Channel Islands, Republic of Ireland and Scilly Isles
Please note: If you order online, Next Working Day after 4.00pm on Friday or on Saturday or on Sunday then your order will be delivered on Tuesday.
Additional Delivery Services & Charges
Due to the nature of deliveries, if your order includes a 2 metre lengths of channel and diffuser, there will be a standard charge due to handling.
All lighting kits and accessories other than 2M lengths of channel & diffuser – £7.99 Inc. VAT
All orders that include a 2 metre length of LED channel and or diffuser – £14.99 Inc. VAT
Overseas Deliveries
If you require delivery outside of the UK, please contact us on +44522 696051 for an overseas shipping quote.
Tracking Your Order
UK Mail generally aim to deliver by the end of each working day, but parcels typically arrive before noon. This often means you’ll receive your order less than 24 hours after it was placed. In the unlikely event that your goods do not arrive on time, please email us at sales@lunarconnect.co.uk or telephone 0330 2233569 (local rate). We will pursue the order on your behalf and resolve any delivery problems. Proof of delivery can be provided by us if needed, including the name of whoever signed for the parcel.
What do I do if I receive damaged goods?
Lighting products tend to be fragile. Our carriers handle such goods every day and we’re confident our robust packaging will prevent damage to breakable items in transit. Despite our best efforts, accidents do occasionally happen. Please inspect your order on arrival and report any damage to us within 24 hours. We’ll be happy to address any problems and help with the return and replacement of your order.
See our returns policy further information on how to request a replacement or return goods to us.
Need Further Help or Advice?
If you have a query with the delivery of your order, please contact our Customer Services Team either by email or telephone:
Email: sales@lunarconnect.co.uk
Tel: 0330 2233569 (local rate)